Refund Policy
Last updated: [DATE]
Rendora is a digital product delivered immediately after purchase. Because the Software cannot be returned once downloaded, our policy is support-first.
1. Support First
If Rendora is not working as expected, contact us at support@gnmotion.co within 7 days of purchase. Almost all issues — installation, compatibility, API key setup — are resolved quickly by our team.
2. Refunds
Because Rendora is a downloadable digital product delivered instantly, all sales are final and we do not offer refunds for change of mind. If we are unable to resolve a genuine technical issue that prevents the Software from functioning as described on your supported setup, we may, at our sole discretion, issue a refund. Refunds, where granted, are returned to the original payment method.
3. EU and UK Customers — Right of Withdrawal
If you are a consumer in the EU or UK, you normally have a 14-day right of withdrawal for online purchases. By checking the consent box at checkout, you expressly agree that delivery of the digital content begins immediately and acknowledge that you thereby lose your right of withdrawal, as permitted under Directive 2011/83/EU and equivalent UK regulations. Your statutory rights regarding faulty digital content are not affected.
4. What Is Not Covered
We cannot refund: costs incurred with third-party AI providers (fal.ai or others) on your own accounts; issues caused by unsupported Blender or Cinema 4D versions, modified installations, or third-party conflicts, where a supported configuration is available; dissatisfaction with the output quality of third-party AI models, which we do not control.
5. Chargebacks
If you have a problem, please contact us before opening a payment dispute — we respond quickly and resolve almost everything directly. Chargebacks filed without contacting support may result in suspension of the associated licence.
6. Contact
GN Motion Pte. Ltd. — 68 Circular Road, #02-01, Singapore 049422 — support@gnmotion.co